In 2009 COAST has developed Information Disclosure Policy and complaint response mechanism policy. Information disclosure policy is to inform the stakeholders on what

kinds of information they can expect from COAST. It will also provide guidance to the staff on what kinds of information should be provided to the stakeholders.The policy covers for providing information of staff and their benefits, beneficiaries, assets of the organization and any other related information asked by the stakeholders. Personnel information related to the disciplinary matters will only be disclosed when it is asked by the state and judicial authority. The complaint response mechanism policy builds the trust of the stakeholders. COAST is committed to receive complaints and to handle them in an appropriate and timely manner. All offices have set a complaint box and of which key will be lying with the designated officials from the management. The boxes will be opened regularly and will be taken necessary steps to resolve the complaints if any. Each office will also maintain a complaint register in which all the complaints received will be recorded and the track will be monitored. Any complaint received by any of our staff or office will simultaneously be resolved between 5 to 30 days through a step by step forwarding process. The complaint can not deal a general inquiry about COAST Trust’s work and any contractual dispute.

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